The CCEE is a non-profit organization responsible for registering all commercial energy contracts executed in regulated and free networks.
Between 2018 and 2020 I led a UX design team in the construction of the Cockpit digital product. A platform that would unify the experience of legacy systems and review the entire software architecture.
Data collection, Big Data, and Web Analytics. Part of this approach combined with interviews and data collection using real-time navigation (RUM – Real User Monitoring). We have considered the behavior of navigation and interaction with legacy systems, portal, and new systems in the last 24 months.
For the operation to work, there are dozens of mobile or web-based systems, indispensable for the functioning of the energy market in Brazil.
Between 2019 and 2020, CCEE has recently undergone a major digital transformation. The basis for the change was an initiative by the company’s software architecture team, a new digital platform, fully dedicated to the customer experience.
A substantial part of the necessary integration takes place through the User Interface. There are countless legacy systems and different architectures or front-end frameworks with legacy Users Interface.
To achieve the expected result, the design team dedicated itself to carrying out a complete inventory of the interfaces. This activity is part of the CCEE Design System implementation team project. The process that started in 2018 and is ongoing.