The CCEE is a non-profit organization responsible for registering all commercial energy contracts executed in regulated and free networks.
For the operation to work, there are dozens of mobile or web-based systems, indispensable for the functioning of the energy market in Brazil.
Between 2019 and 2020, CCEE has recently undergone a major digital transformation. The basis for the change was an initiative by the company’s software architecture team, a new digital platform, fully dedicated to the customer experience.
Data collection, Big Data, and Web Analytics. Part of this approach combined with interviews and data collection using real-time navigation (RUM – Real User Monitoring). We have considered the behavior of navigation and interaction with legacy systems, portal, and new systems in the last 24 months.
A substantial part of the necessary integration takes place through the User Interface. There are countless legacy systems and different architectures or front-end frameworks with legacy Users Interface.
To achieve the expected result, the design team dedicated itself to carrying out a complete inventory of the interfaces. This activity is part of the CCEE Design System implementation team project. The process that started in 2018 and is ongoing.