SEARCH AND PRESS ENTER
Integration Platform
- Client CCEE
- Year 2019 - 2020
- Role Product Designer Lead
The CCEE is a non-profit organization responsible for registering all commercial energy contracts executed in regulated and free networks.
Digital Experience Transformation
For the operation to work, there are dozens of mobile or web-based systems, indispensable for the functioning of the energy market in Brazil.
Between 2019 and 2020, CCEE has recently undergone a major digital transformation. The basis for the change was an initiative by the company’s software architecture team, a new digital platform, fully dedicated to the customer experience.
Data collection, Big Data, and Web Analytics. Part of this approach combined with interviews and data collection using real-time navigation (RUM – Real User Monitoring). We have considered the behavior of navigation and interaction with legacy systems, portal, and new systems in the last 24 months.
The transformation path was guided by the User Experience Design team at CCEE. We meet with the main users to understand and identify the main pain points.
The Design Thinking workshops were held in conjunction with the main interested users. The formulation of hypotheses was crucial for the project’s strategy.
Design Systems
A substantial part of the necessary integration takes place through the User Interface. There are countless legacy systems and different architectures or front-end frameworks with legacy Users Interface.
To achieve the expected result, the design team dedicated itself to carrying out a complete inventory of the interfaces. This activity is part of the CCEE Design System implementation team project. The process that started in 2018 and is ongoing.
Inovation and recognition
Support from the board and the organization’s strategy is essential. The result of this work is already being reflected in the new digital products.
