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For the operation to work, there are dozens of mobile or web-based systems, indispensable for the functioning of the energy market in Brazil.
CCEE has recently undergone a major digital transformation. The basis for the change was an initiative by the company’s software architecture team, a new digital platform, fully dedicated to the customer experience.
Data collection, Big Data, and Web Analytics. Part of this approach combined with interviews and data collection using real-time navigation (RUM – Real User Monitoring). We have considered the behavior of navigation and interaction with legacy systems, portal, and new systems in the last 24 months.
A considerable part of the necessary integration takes place through the User Interface. There are countless legacy systems and different architectures.
To achieve the expected result, the design team dedicated itself to carrying out a complete inventory of the interfaces. This activity is part of the CCEE Design System implementation team project. The process that started in 2018 and is ongoing.