Energy / Mobile app

Client CCEE
Year 2019
Role Product Designer Lead

From discover to deliver the app in 10 weeks.

How I led the team through the process of research and development project of the first mobile application of the Chamber of Commercialization of Electric Energy.

App See on Apple Store

First explorations

The idea of the mobile app was born out of research by the UX team on user behavior and statistics on the use of the web portal from mobile devices. We created a first and visceral version of the application using the Ionic Framework. The PoC version was tested with market agents to understand the value proposition. At the end of the process, we present it to the board company.

Product Discovery and Challenge

We would design the first mobile interaction for customers and agents in the electricity sector. Starting a highly satisfactory version of the app in 10 weeks.

Our challenge was to find the main resources for the market, planning, and execution.

Planning and Execution

After the board company decision (to make the app), our first step was to run a lean process (we used to work on Double Diamond) planning and execution of our client-facing discovery process.

Execution of the Design Thinking workshop, focus group, and insight consolidation. As a facilitator, beyond execution, I conducted our script and consolidate the results to the next phases.

Preparation

To make a good approach, we did some data analysis based on previous research, the behavior of Google Analytics using mobile devices on our web portal. We focus on the hypotheses before working together with the invited users. These hypotheses served as a guide for our workshop.

Design Thinking Workshops

All journey was planning and conducted by the UX Team of CCEE, me and 2 other designers. We applied stages of Design Thinking to help us to make the discoveries. After the product implementation, the Design Thinking workshops were turned the main approach of the product backlog.