Integration Platform
- Client CCEE
- Year 2018 - 2020
- Role Product Designer Lead
CCEE operates the backbone of Brazil’s energy market, registering and validating commercial energy contracts throughout Brazil.
Challenge: Create a single platform experience (“Cockpit”) to unify legacy systems and support a broader modernization effort — aligning product, UX, and software architecture around a coherent end-to-end journey. The experience was fragmented across dozens of critical web systems, built on different architectures and legacy UI patterns.
Co-design
We combined qualitative interviews with behavioral evidence using Real User Monitoring (RUM). By analyzing interaction and navigation patterns from the last 24 months across legacy and new systems, we identified where time was lost, where errors happened, and which flows mattered most.
Design System
A significant portion of the required integration occurs through the User Interface (UI). There are numerous legacy systems, varying architectures, and front-end frameworks with outdated UI.
To achieve the desired outcome, the design team conducted a thorough inventory of the interfaces, as part of the CCEE Design System implementation project. The process began in 2018 and is currently ongoing.
Innovation and recognition
Support from the board and the organization’s strategy is essential. The result is already being reflected in the new digital products.
What I learned
In high-stakes ecosystems, “integration” is rarely only technical — it’s a decision-making problem. Making intent explicit, measuring behavior, and designing shared standards turned a fragmented system landscape into a platform teams could evolve with confidence.